Refund policy
Last Updated: July 2026
At our store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- Products must be returned in their original packaging.
- Proof of purchase or your order confirmation is required.
For hygiene and safety reasons, certain beauty and personal care products that have been opened, used, or tampered with cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and clear photos of the item. We'll review your request and arrange a replacement or refund where applicable.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Exchanges
We only replace items that are damaged, defective, or incorrect. If you need an exchange for the same product, please contact our customer support team.
Non-Returnable Items
The following items cannot be returned:
- Opened or used beauty and personal care products.
- Products damaged due to misuse or improper handling.
- Gift cards.
- Clearance or final sale items (unless damaged or defective).
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
How to Start a Return
To request a return or refund, please contact our customer support team with:
- Your order number
- Your full name
- A brief description of the issue
- Photos (if the item is damaged or incorrect)
Our team will provide return instructions and assist you throughout the process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our Contact Us page or the email address listed on our website. We're always happy to help.