Shipping policy
Last Updated: July 2026
Thank you for shopping with us. We're committed to delivering your beauty and hair care essentials quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been prepared for shipment, you'll receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Please note that delivery estimates may vary during holidays or promotional periods.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Any available free shipping offers will be applied automatically when eligible.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number so you can monitor your shipment from dispatch to delivery.
Shipping Delays
While we strive to deliver every order on time, unexpected delays caused by weather conditions, courier services, or high order volumes may occasionally occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We'll work with the shipping carrier to help resolve the issue promptly.
Contact Us
If you have any questions about shipping or your order, please contact our support team through our Contact Us page or email us directly. We're always happy to help.